Frequently Asked Questions

How do I maintain my stairlift?

There is little you need to do to maintain your stairlift. However, to keep your stairlift in good working order, it is advisable to keep the rails free from obstruction. Regularly wiping the rails with a dry cloth to remove dust is recommended, although avoid using damp cloths or sprays. Regular servicing will also ensure the smooth running of your stairlift.

We provide a repairs and support service if you encounter any problems. Our quality stairlifts come with the longest warranty in the industry on most models – lifetime coverage on the motor and drive train, 3 years parts warranty and 1 year labor coverage. We offer several extended warranty opportunities after the first year.

Can I install my stairlift myself?

We strongly recommend that your stairlift is installed by a professional technician. Not only does it ensure that your stairlift is safe to use, but in many states, like CT and RI, it is a legal requirement that stairway chair lift installation and service technicians be licensed. The license process requires several years of field training, factory training, instruction and class work that includes electronics, AC/DC electricity, hydraulics and building safety codes.
Combined, NSM technicians have hundreds of years of experience in satisfying our customer’s stairlift needs.

Do you have a stairlift to fit my staircase that has a turn, curve or spiral in it?

Yes, we provide custom curved stairlifts to fit nearly all types of staircase, and can travel on the inside or outside of the staircase.

Will installing a stairlift block our staircase?

All of our stairlifts are designed to take up minimal space and they fold when not being used. Some stairlift models sit only 12″ from the wall, allowing comfortable room to walk on your staircase.

How soon can my stairlift be installed?

We can install a stairlift at your convenience, typically within 2-5 business days. In emergencies, we can schedule your same day stairlift installation. Our facility houses one of the largest inventories of stairlifts in New England, so we always have many models in stock ready to be installed.

Will the stairlift installation damage my walls?

No, installing a stairlift does not cause any damage to your walls. The stairlift rail attaches to your staircase, not your wall.

How do I move forward with my stairlift enquiry?

Contact us by calling our toll free customer service line at 1-866-321-4442 or fill out our online information request form. Our friendly, knowledgeable representatives are ready to assist you with any stairlift questions or requests. You can also request a free stairlift information pack by mail or a no-charge, no-obligation in-home stairlift evaluation and quotation performed by our trained accessibility product consultants.

Can I rent a stairlift?

Certainly. We offer several stairlift rental programs, with our Rent to Purchase Plan being the most popular. This plan allows you to rent a stairlift for up to 3 months and if you decide to purchase, you receive the full credit for the three months rental toward your stairlift purchase. You may also rent a stairlift on a month-to-month basis with no long term contract, just a three month minimum.

What are the benefits of a battery-driven stairlift?

There are many benefits of having a battery driven electric stairlift. It can be used during power outages and they can provide multiple trips up and down the stairs without a recharge. This means your safety and independence is never sacrificed during a power interruption.

Do you offer financing?

NSM understands that many customers prefer a monthly payment schedule to a lump sum purchase. That’s why we offer several financing options, including TimePayment, a client-friendly financing option for all Bruno products.

One popular payment feature, that gives our customers one less thing to think about, is our monthly direct deposit program. We invite anyone interested in a home accessibility investment to call us toll free at +1 866.321.4442 to discuss payment options and identify the best possible automotive or residential accessibility solution.